The Midland

The hotel and room was lovely, hairdryer wasn't working and seemed to be melted on the side, good location, spa all full on day of arrival and no complimentary birthday gift as requested but apart from small issues, was a nice stay

Lovely hotel would recommend to anyone visiting Manchester

We absolutely loved the experience and they really went well and beyond their duty to make surewe had a comfortable and a lovely stay, will recommend and their breakfast is so worth it!! And wont mind staying there again!

The hotel is beautiful on the outside and the lobby area is stunning. Afternoon tea was great but the rooms are dark, dated, and dull. The windows don’t open, the lighting was very dim. We stayed in the superior twin room but I feel the amenities were lacking and the bathroom could do with more counter space to put your things. Could also do with more hooks for towel/clothes. Overall nice on the outside but I wouldn’t stay here again based on £240 a night.

I recently stayed at the Midland Hotel in Manchester, and unfortunately, the experience was far from what I expected from such a well-known establishment. The service was lacking, and the room had several maintenance issues that significantly impacted my stay. First off, the room itself had a broken overhead bed lamp. Additionally, the shower cubicle had a broken sliding door, which was not only inconvenient but also created a safety hazard. It's frustrating to stay in a hotel that doesn't pay attention to these basic maintenance issues, especially when you’re paying for a higher standard of accommodation. To make matters worse, we ordered an ice bucket to the room, which took 45 minutes to arrive — only for it to be filled with melted ice. When we asked for a replacement, it took another 30 minutes to get a fresh bucket. This delay, combined with the poor quality of service, left a bad impression. Moreover, I was shocked to discover that basic amenities such as a dental kit and shower cap were charged at an additional £3 each. For a hotel of this reputation, I did not expect to pay extra for these essentials, which should be standard in any suite. What was particularly disappointing was the complete lack of personalization during my stay. I had booked the suite to celebrate my birthday, but there was no acknowledgment or special gesture from the hotel, which made the experience feel impersonal and underwhelming. While the location of the hotel is great, the poor service, lack of maintenance, additional charges for basic amenities, and the absence of any special touches for my birthday were major letdowns. For a hotel of this caliber, I expected much more attention to detail and a higher level of comfort. I hope the management addresses these issues, as it has the potential to be a great stay with the right improvements.

This was an exceptionally fantastic experience and my second time staying at The Midland. A wonderful building steeped in history and elegance from top to bottom, wonderful ambience and atmosphere, delicious, fresh food and drink and the most friendly, helpful and courteous team of staff who could not do enough for the guests. Furthermore, you could not ask for a better city centre location, only a stones throw from everything you could possibly need. I will most certainly be back again on my next trip to Manchester!